Welcome to iStore Sylhet.
We value transparency and customer satisfaction. This Refund Policy explains the conditions under which refunds may be applicable for purchases made from istoresylhet.com.

General Refund Policy

As we primarily sell used and like-new smartphones, refunds are not generally applicable unless there is a verified issue covered under our policy.

Please read the product details carefully before placing an order.

Refund Eligibility

A refund may be considered only if:

  • The device has a major functional issue that was not mentioned in the product description

  • The issue is reported within the warranty or checking period (if applicable)

  • The device is returned in the same condition as sold

  • No physical, liquid, or accidental damage is found

All refund requests are subject to inspection and approval by our technical team.

Non-Refundable Cases

Refunds will not be provided in the following situations:

  • ❌ Change of mind after purchase

  • ❌ Battery health decrease due to normal usage

  • ❌ Physical damage, water damage, or display break

  • ❌ Software issues, iOS updates, or user-installed apps

  • ❌ Device opened, repaired, or tampered with by a third party

  • ❌ Accessories such as cables, chargers, or boxes

Refund Process

If a refund request is approved:

  1. The device must be returned to our store or via courier

  2. Device inspection will be completed within 3–5 working days

  3. Approved refunds will be processed within 7 working days

  4. Refunds will be made via bank transfer or original payment method

Courier charges are non-refundable.

Store Purchase & Online Orders

  • For in-store purchases, refunds are handled directly at our shop

  • For online orders, customers must contact us immediately after receiving the device

Important Notes

  • Refund eligibility depends on the product and warranty terms

  • Refund decisions made by iStore Sylhet are final

  • This policy applies only to purchases made from istoresylhet.com

Contact Information

For refund-related inquiries, please contact us:

📍 iStore Sylhet
Shop No: 114
Kakoli Shopping Center (Ground Floor)
Zindabazar, Sylhet

📞 Phone: 01612345631
💬 WhatsApp: 01312625212

iStore Sylhet reserves the right to update or modify this Refund Policy at any time without prior notice.