1. Are the phones sold at iStore Sylhet original?

Yes. All smartphones sold at iStore Sylhet are 100% original and authentic. Every device is carefully checked and verified before being listed for sale.

2. Are the phones new or used?

We mainly sell used and like-new smartphones. The condition, battery health, storage, box availability, and warranty (if any) are clearly mentioned in each product description.

3. Do you provide warranty on used phones?

Yes. Limited warranty is available on selected devices. Warranty duration varies by product and is clearly mentioned on the product page.

4. Can I check the phone before purchasing?

Yes. Customers are welcome to visit our physical store to check and verify the device before purchasing.
For online orders, we provide detailed information and images to ensure transparency.

5. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available for selected locations.
For high-value devices, partial advance payment may be required.

6. How long does delivery take?

  • Inside Sylhet: 1–2 working days

  • Outside Sylhet: 2–4 working days

Delivery time may vary depending on courier service and location.

7. What are the delivery charges?

Delivery charges depend on your location.
Exact delivery cost will be confirmed before order confirmation.

8. Are the battery health and cycle information accurate?

Yes. We provide real and transparent battery health and cycle data as shown in the device settings at the time of listing.

9. Can I return or exchange a phone?

Return or exchange policies depend on the product and condition.
Please contact our support team immediately if you face any issues after receiving the device.

10. Do you provide accessories with the phone?

If mentioned in the product details, the phone will include box, cable, or accessories. Otherwise, accessories are not included.

11. Do you support Physical SIM and eSIM?

Yes. SIM support details (Physical SIM / eSIM) are clearly mentioned in each product description.

12. How can I place an order?

You can place an order through our website or contact us directly via phone or WhatsApp for quick assistance.

13. Where is iStore Sylhet located?

iStore Sylhet
Shop No: 114
Kakoli Shopping Center (Ground Floor)
Zindabazar, Sylhet

14. How can I contact iStore Sylhet?

📞 Phone: 01612345631
💬 WhatsApp: 01312625212

If you have any further questions, feel free to contact us.
iStore Sylhet — trusted phones, transparent service.