Welcome to iStore Sylhet.
By accessing or purchasing from istoresylhet.com, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or services.

General Information

  • iStore Sylhet operates as a retailer of used and like-new smartphones

  • All products are sold based on the information provided on the product page

  • By placing an order, you confirm that you understand and accept these terms

Product Information & Accuracy

  • We aim to provide accurate and transparent product details, including condition, battery health, storage, box status, and warranty

  • Minor cosmetic variations may exist due to the nature of used devices

  • Product images are for reference only

Pricing & Payment

  • All prices are listed in Bangladeshi Taka (BDT)

  • Prices may change without prior notice

  • Payment options will be confirmed during order verification

  • For high-value products, advance payment may be required

Order Confirmation

  • Orders are confirmed only after phone or WhatsApp verification

  • iStore Sylhet reserves the right to cancel any order due to stock unavailability, pricing errors, or verification failure

Delivery & Pickup

  • Delivery timelines depend on location and courier service

  • Customers may also choose in-store pickup

  • Delivery charges are non-refundable

Warranty & Service

  • Limited warranty is available only for selected products

  • Warranty details are mentioned on the product page or invoice

  • Warranty does not cover physical damage, liquid damage, battery degradation, or software issues

Refund & Exchange

  • Refunds and exchanges are subject to our Refund Policy

  • Used devices are generally non-refundable unless a verified issue exists

  • Decisions made by iStore Sylhet regarding refunds or exchanges are final

User Responsibilities

By using our website, you agree:

  • Not to misuse or damage the website

  • Not to provide false or misleading information

  • Not to attempt unauthorized access or fraud

Limitation of Liability

iStore Sylhet is not liable for:

  • Loss caused by misuse of the device

  • Software or iOS-related issues

  • Delays caused by courier services

  • Indirect or incidental damages

Intellectual Property

All content on istoresylhet.com including text, logos, images, and designs are the property of iStore Sylhet and may not be used without permission.

Policy Updates

iStore Sylhet reserves the right to modify these Terms and Conditions at any time.
Changes will be effective immediately upon posting on this page.

Governing Law

These Terms and Conditions are governed by the laws of Bangladesh.

Contact Information

For any questions regarding these Terms and Conditions, please contact us:

📍 iStore Sylhet
Shop No: 114
Kakoli Shopping Center (Ground Floor)
Zindabazar, Sylhet

📞 Phone: 01612345631
💬 WhatsApp: 01312625212

iStore Sylhet — transparent terms, trusted service.