At iStore Sylhet, we follow a transparent and structured process to ensure that every customer receives a reliable, authentic, and high-quality smartphone.

Step 1: Device Sourcing

We carefully source smartphones from trusted and verified suppliers.
Each device is selected based on authenticity, condition, and overall usability.

Step 2: Quality Inspection

Every phone goes through a strict quality check before being listed for sale, including:

  • Hardware functionality testing

  • Display, camera, and button checks

  • Network & SIM verification

  • Battery health and cycle verification

  • Software and performance testing

Only devices that pass our inspection are approved for sale.

Step 3: Transparent Listing

We provide clear and honest product details, including:

  • Model & storage

  • Battery health & cycle count

  • Box & accessories availability

  • SIM type (Physical SIM / eSIM)

  • Warranty status (if available)

No hidden information — what you see is what you get.

Step 4: Order Confirmation

Once an order is placed:

  • Our team contacts the customer via phone or WhatsApp

  • Order details, delivery method, and payment options are confirmed

  • The device is rechecked before dispatch

Step 5: Secure Packaging & Delivery

  • Phones are packed with protective materials

  • Delivered through trusted courier partners

  • Tracking information is shared after dispatch

Customers may also choose store pickup from our Sylhet outlet.

Step 6: After-Sales Support

Our service doesn’t end after delivery.

  • Limited warranty support (for eligible devices)

  • Honest guidance for future upgrades

  • Friendly customer support via phone & WhatsApp

Our Commitment

  • ✔️ Authentic devices

  • ✔️ Honest information

  • ✔️ Fair pricing

  • ✔️ Reliable service

  • ✔️ Customer satisfaction first

At iStore Sylhet, every step is designed to give you confidence and peace of mind.

📍 Visit Us:
iStore Sylhet
Shop No: 114
Kakoli Shopping Center (Ground Floor),
Zindabazar, Sylhet

📞 Phone: 01612345631
💬 WhatsApp: 01312625212

iStore Sylhet — from selection to satisfaction.